EkCommerce

FAQ's

Frequently asked questions

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What is EkCommerce?

EkCommerce is an online store builder — it lets sellers on Instagram and TikTok create their own professional online store in 5 minutes. No coding, no hassle.

How much does it cost?

You can start on the free plan — no credit card required. As your business grows you can upgrade to Pro or Premium. See the pricing page for full details.

How do customers pay?

COD (cash on delivery) is supported by default. You can also add the eSewa and Khalti plugins to accept digital payments.

How does delivery work?

You can deliver yourself, or add a courier plugin (like NCM or Pathao) to manage dispatch. Buyers automatically get a tracking link.

Can I connect my own domain (.com)?

Yes. You get a free yourstore.ekcommerce.io address, and on the Premium plan you can connect your own custom .com domain.

How will I know when an order comes in?

You get an instant WhatsApp notification on every new order, and it also appears in your dashboard in real time.

How hard is it to get started?

Not hard at all — log in with your phone number, add your products, and share your store link. You’re ready in 5 minutes.

Open your store today

Thousands of sellers already sell with EkCommerce. Start yours too — for free.

FAQ's — EkCommerce